Shipping Policy

DO YOU SHIP TO MY COUNTRY AND HOW MUCH WILL IT COST?

We don’t charge our customers for shipping within Europe. However, to be absolutely sure we ship to your destination please add an item to your shopping cart, then “view basket” and simply select your country. If your destination doesn’t show up feel free to drop us an email via hello@maxwilsdorf.com and we will check what we can do for you.  

VAT for Swiss orders is included. For orders outside of Switzerland, customers are solely responsible for any and all duties, fees, taxes, or customs charges levied by your destination country for importing foreign goods.

 

HOW LONG WILL DELIVERY TAKE?

 

Our team will carefully pack and send your order out by the next working day. Deliveries will take: 

  • a maximum of 3 working days for Swiss destinations 

  • 8 to 20 working days for to EU and European mainland due to current circumstances

  • 7 to 25 working days for all other overseas destinations due to current circumstances

 

MY ORDER HASN'T ARRIVED

 

If you’re still waiting for your order to arrive then there are a few things you can check: 

  • Delivery date – Our shipping days above have proven to be quite precise. Weekends are not counted into the shipping time.  

  • Delivery address – Have you entered your delivery address correctly? It’s always worth double checking the address you entered was correct. 

  • Check with your neighbours – Please ask your neighbours to see if they have your order as it may have been delivered to the incorrect address. 

  • Deliveries to apartment blocks or offices – In case your choses delivery address is located in an apartment block or office, it may be worth checking at your reception or similarly, with neighbours or colleagues. 

 

If you checked everything above and the order still has not arrived, please contact us via hello@maxwilsdorf.com and we will follow up with our shipping partner  to make sure that you get your ChronoPen as soon as possible.  

 

 

WHERE DO I FIND MY TRACKING NUMBER?

For international orders you will receive your tracking number with the shipping confirmation email. Please allow for up to 2 working days for your order to be processed.