Frequently asked questions
Is it safe?
Please also be reminded that your watch needs to be fully watertight before cleaning it with the ChronoPen.
Which materials can I use the ChronoPen on?
Max Wilsdorf® is safe and effective to use on all water resistant watches, including stainless steel, yellow, rose and white gold, platinum, bronze, carbon fibre, ceramic as well as sapphire crystal, rubber straps and gemstones.
Which parts of the watch can I use the ChronoPen on?
Is it safe to use on leather?
No, we recommend to remove straps made from leather or other delicate materials before using the ChronoPen for cleaning and not to clean them with the ChronoPen.
What is Max Wilsdorf® solution made of?
How often should I use the ChronoPen?
You can safely use the ChronoPen for daily cleaning or however often your watch deserves a clean, as long as you follow our instructions for use.
How do I use the ChronoPen to clean my watch?
How to purchase the ChronoPen?
What types of payments do we accept?
We accept all major credit cards, Visa, MasterCard and AMEX as well as PayPal.
Do you ship internationally?
Yes, we do ship internationally. For further information on shipping and delivery times please check our shipping page.
When will I receive my order?
Typically, orders are shipped within the next business day of receiving your order. Please check our shipping page for further information.
Do I have to change the brush head on the ChronoPen?
You don't have to change the brush head. If you regularly rinse it under running water after cleaning, the mechanism of the ChronoPen’s is self-cleaning.
Did we miss something?
Please feel free to contact us at email@example.com with any further questions, comments and/or suggestions. Thanks!
Max Wilsdorf GmbH DOES NOT TAKE ANY RESPONSIBILITY AND CAN NOT BE HELD LIABLE FOR ANY DAMAGE TO YOUR WATCH OR PROPERTY WHILE OR AFTER USING THE MAX WILSDORF CHRONOPEN. INDIVIDUAL RESULTS MAY VARY. USE AT YOUR OWN RISK.