Frequently asked questions

Is it safe?


Yes, we developed our Swiss Made ChronoPen with safety in mind. Our product does not contain any aggressive chemicals or abrasives to reduce our ecological footprint, and to make sure the solution is effective yet gentle on your timepiece.
Please also be reminded that your watch needs to be fully watertight before cleaning it with the ChronoPen.




Which materials can I use the ChronoPen on?


Max Wilsdorf® is safe and effective to use on all water resistant watches, including stainless steel, yellow, rose and white gold, platinum, bronze, carbon fibre, ceramic as well as sapphire crystal, rubber straps and gemstones.




Which parts of the watch can I use the ChronoPen on?


As long as your watch is water resistant, you can use our Swiss Made ChronoPen on all parts of the watch, including the glass and any type of metal or rubber strap. If your watch strap is made of leather or any other delicate material, please remove it for cleaning. For further information how to use the ChronoPen, please visit our How to use page.




Is it safe to use on leather?


No, we recommend to remove straps made from leather or other delicate materials before using the ChronoPen for cleaning and not to clean them with the ChronoPen.




What is Max Wilsdorf® solution made of?


Our Swiss Made solution is based on a well balanced mix of surfactants in low concentrations. The composition of our specially developed solution has been tested over extensive periods of time for chemical stability, safety and efficiency and is hence protected.




How often should I use the ChronoPen?


You can safely use the ChronoPen for daily cleaning or however often your watch deserves a clean, as long as you follow our instructions for use.




How do I use the ChronoPen to clean my watch?


The Swiss Made ChronoPen is designed to be simple in use but thorough in cleaning. Here are the five simple steps on our How to use page.




How to purchase the ChronoPen?


You can simply purchase our products right here in our online shop. For business inquiries please contact us via hello@maxwilsdorf.com.




What types of payments do we accept?


We accept all major credit cards, Visa, MasterCard and AMEX as well as PayPal.




Do you ship internationally?


Yes, we do ship internationally. For further information on shipping and delivery times please check our shipping page. VAT for Swiss and EU orders are included. For all other orders, customers are solely responsible for any and all duties, fees, taxes, or customs charges levied by your destination country for importing foreign goods.




When will I receive my order?


Typically, orders are shipped within the next business day of receiving your order. Please check our shipping page for further information.




Do I have to change the brush head on the ChronoPen?


You don't have to change the brush head. If you regularly rinse it under running water after cleaning, the mechanism of the ChronoPen’s is self-cleaning.





Did we miss something?

 

Please feel free to contact us at hello@maxwilsdorf.com with any further questions, comments and/or suggestions. Thanks! 

Max Wilsdorf GmbH DOES NOT TAKE ANY RESPONSIBILITY AND CAN NOT BE HELD LIABLE FOR ANY DAMAGE TO YOUR WATCH OR PROPERTY WHILE OR AFTER USING THE MAX WILSDORF CHRONOPEN. INDIVIDUAL RESULTS MAY VARY. USE AT YOUR OWN RISK.